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Contact Us

Get help

We can help if you are currently homeless or at risk of being homeless and near one of our Skylight Centres. Find your nearest centre from the dropdown menu below.

If you are not near any of our Skylight centres, this list of services from other organisations will help you find out how to get help.

Direct enquiries

Crisis Head Office

Crisis have Skylight centres and shops across the country, but our main office of operations is in East London.

Address: 50 – 52 Commercial Street, London, E1 6LT

Crisis Head Office:
0300 636 1967


Supporter Care

Our Supporter Care team are here to answer any questions our supporters may have.

Supporter Care:
08000 384838

To make a donation:
08000 199099


Changing Contact Details

If you are a supporter and want to udpate your contact details or contact preferences please email:

Press Office

If you're a member of the press, please contact our media team. Our office hours are Mondays to Fridays 9.30am-5.30pm, and we can be contacted on our out-of-hours number at other times. Please visit the Media centre for our press releases and contact details. 

This number is only for media enquiries. If you need help with homelessness or other issues please visit our 'Get help' section above. 

Press Office:
020 7426 3880



Our fundraising team are here to answer any queries you might have, whether they be questions about events or tips for fundraising.

You can also contact our regional fundraising teams.


Best Practice

The Best Practice Team is here to support internal Crisis teams and external organisations to set up and develop projects to end homelessness.

Best Practice Team:
020 7426 5685



To see our current vacancies and to apply for a role, please use our online recruitment portal.


Have a look at the volunteer roles available and contact us to find out how you can be part of ending homelessness.


Crisis at Christmas

Volunteering for Crisis at Christmas opens each October. However you can contact us at any time during the year.


Shop From Crisis

All queries related to the Shop From Crisis online store, gift-in-kind donations from retailers and virtual gifting products can be sent to the Shop From Crisis team using the email address below.

Please note we operate Mon-Fri 9am - 5pm and aim to respond within 72 hours.

Locations, opening times and contact details for our individual physical stores can be found on the Shop From Crisis webpage.



If you have a complaint about the advice and support you have received at one of our Skylight Centres, please contact the Skylight directly using the Get Help section above.

If you have a complaint about Fundraising, please click “Making a complaint” below.

Making a complaint

Crisis Head Office

Crisis have Skylight centres and shops across the country, but our main office of operations is in East London.

50 – 52 Commercial Street, London, E1 6LT

Tel: 0300 636 1967

Public Transport

Tube stations

The nearest tube stations are Aldgate East (District and Hammersmith & City), Liverpool Street (National Rail, Central, Circle, Metropolitan and Hammersmith & City) and Shoreditch High Street (Overground).


The number 67 bus goes down Commercial Street and stops just outside our offices.

For planning your journey on public transport please go to the Transport for London website.

Car parking

Go to Parkopedia for nearby parking spaces.